MB18 is committed to protecting the privacy and personal data of every member. This Privacy Policy transparently explains how mb18 collects, uses, stores, and protects your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
MB18's Commitment Statement: Your privacy is not merely a legal obligation to us — it is the foundation of trust that builds a lasting relationship between mb18 and every Malaysian player. We do not sell, rent, or use your data for any purpose you have not consented to. This Privacy Policy is written in plain language so that every Malaysian player can easily understand it.
When you interact with the mb18 platform — whether during registration, making a deposit, or contacting our support team — mb18 may collect various categories of personal information. Below is a detailed breakdown of the data we collect and why:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, OTP verification, customer support |
| Financial Information | Malaysian bank account number, e-wallet details (Touch 'n Go, GrabPay, Boost) | Processing deposits and withdrawals in MYR |
| Platform Activity Data | Betting history, game types played, deposit amounts in RM | Service improvement, fraud detection, responsible gaming |
| Technical Data | IP address, device type, web browser, geographic location | Account security, suspicious login detection |
| Communication Data | Live chat conversation records, emails, support enquiries | Service quality improvement, complaint resolution records |
MB18 only collects information necessary for the stated purposes. We do not collect data that is excessive or irrelevant to the operation of the mb18 platform.
MB18 uses the personal data collected for the following purposes, for which you gave consent during the registration process:
Marketing Opt-Out Options: You may withdraw your consent to receive marketing communications from mb18 at any time by clicking the "unsubscribe" link in our promotional emails, or by contacting the mb18 support team to update your account communication preferences.
MB18 does not sell, rent, or disclose your personal data to third parties for their commercial purposes. However, mb18 may share necessary data with the following categories of third parties in limited circumstances:
⚠️ Important Notice: MB18 does not share your data with any external marketing companies, data aggregators, or social media platforms without your explicit consent. If you receive a communication claiming to be from mb18 that asks for your personal information, please contact our support team for verification.
Protecting the personal data of Malaysian players is mb18's highest priority. We implement multiple layers of technical and organisational security to keep your data safe at all times:
Your Own Steps: While mb18 implements best-in-class security measures, the safety of your data also depends on your own actions. Make sure you use a strong password, never share your login credentials, and report to mb18 immediately if you suspect unauthorized access to your account.
The mb18 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs at its best. Below are the types of cookies mb18 uses:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the mb18 platform. For more information on managing cookies, refer to your web browser's help section.
MB18 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. mb18's data retention policy is as follows:
Once the retention period expires or upon your request for data deletion (subject to legal requirements), mb18 will securely delete or anonymise that data using industry-approved methods.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding the personal data that mb18 holds about you:
You have the right to request a copy of the personal data mb18 holds about you. Requests will be processed within 21 working days.
If your data is inaccurate or incomplete, you have the right to request mb18 to correct it promptly.
You may opt out of having your data processed for direct marketing purposes at any time, without needing to provide a reason.
You may request the deletion of your personal data, subject to mandatory data retention requirements under Malaysian law.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
If you are dissatisfied with how mb18 handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, please contact the mb18 Privacy Officer via email at privacy@mb18.net or via the mb18 platform's Live Chat. We are committed to fulfilling all valid requests within the timeframe prescribed by law.
The mb18 platform is strictly for individuals aged 18 and above. MB18 does not knowingly collect or process personal data of anyone under the age of 18. Should mb18 discover that a minor's personal data has been collected without valid parental or guardian consent, we will delete that data immediately.
⚠️ If you are a parent or guardian and believe your child under the age of 18 has registered on mb18, please contact us immediately at privacy@mb18.net. We will take immediate action to remove the relevant account and data.
MB18 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or changes to the services we offer.
When material amendments are made to this Privacy Policy, mb18 will notify you via:
The "Updated" date at the top of this page will always reflect the latest version of the mb18 Privacy Policy. We encourage you to review this page periodically. Your continued use of the mb18 platform after any amendments constitutes acceptance of the updated policy.
MB18 has appointed a Data Protection Officer responsible for ensuring full compliance with the PDPA 2010 and this Privacy Policy. For any privacy-related enquiries, requests, or concerns, please reach us through the following channels:
Mb18's Privacy Officer is committed to responding to all privacy enquiries within 5 business days. For formal requests relating to data subject rights, the response period is 21 working days as prescribed by PDPA 2010.
We do not merely comply with the law — we build data protection standards that go beyond the minimum requirements of Malaysia's PDPA.
All data transmitted between your device and mb18's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB.
MB18 fully complies with Malaysia's Personal Data Protection Act 2010. Your data is processed in accordance with PDPA principles, and your rights as a data subject are always respected.
MB18 has never and will never sell, rent, or trade players' personal data to any third party for their commercial purposes. Your data belongs to you.
Mb18's cybersecurity team monitors our platform around the clock to detect and prevent cyber threats before they can impact Malaysian players' data or accounts.
MB18 has a dedicated Data Protection Officer (DPO) appointed specifically to ensure all data handling practices comply with the PDPA and to manage player privacy requests and enquiries.
Through your mb18 account settings, you can manage your communication preferences, update your personal information, and submit data-related requests at any time — all in one place.
Now you know how mb18 safeguards your personal data. With bank-grade encryption, full PDPA compliance, and an unwavering commitment to the privacy of Malaysian players, you can enjoy Sports Betting, football, casino, and e-sports with complete peace of mind.
Minimum deposit RM20 · Data protected under PDPA 2010 · 24/7 Bahasa Malaysia support
Gambling is for entertainment purposes only. Always set a budget limit and never bet beyond your financial means. The mb18 platform is for users aged 18 and above only. If you need assistance, visit the Responsible Gaming us.